About the Event
As families start to return to museums after lockdown research shows that this audience want to feel safe, welcome and assured that staff are patient.
In this virtual training day aimed at front facing staff and volunteers we will:
- learn why family visitors are an important part of your visitor profile
- an understanding of the key concerns families have about visiting museums post-lockdown
- together come up with ways to tackle common scenarios involving family visitors and COVID-19 restrictions
- explore how you can use playful and safe ways to interact with families in a way that is relevant to your site.
This virtual training session will be delivered over two half day sessions (two hours with a short break).The sessions will be delivered with consultant Sarah Shaw former National Family Interpretation Manager for English Heritage, where she implemented a family friendly training and development programme for all front facing staff and volunteers across the organisation.
Who should attend?
These training webinars are suitable for those working in front facing roles and interacting with families on a regular basis in your museum. We can only take bookings from staff or volunteers from museums in Scotland.Register online