This page contains information for museums currently dealing with the effects of COVID-19 or the Coronavirus outbreak. Including signposting to financial support, business continuity advice, and best practice to follow.
Academic support for tourism businesses
Interface is currently reaching out to support Tourism businesses in Scotland to help the recovery from the impact of COVID-19.
Interface, who work with businesses to connect them to Scotland’s world leading universities and colleges have developed a service offering tourism businesses the chance to collaborate with academics and students with expertise in tourism and marketing to help develop and support businesses going forward.
This list is not exhaustive but suggested projects include subjects such as:
- Research and development of individual marketing and digital strategies
- Diversification, especially into new markets such as staycation and family reunions
- Research into developing in-destinations and attracting new visitors
- Business planning, financial planning, and procurement
- Enhancing visitor experience – perhaps through application of Augmented/Virtual Reality
- Review of current websites with recommended improvements
- Development of new products and services and involving visitors in the co-creation of new products and services
- Ways in which to embrace the circular economy/sustainability/improve green credentials
- How to encourage visitor engagement e.g. post online positive experiences and memories
- Online webinars to stimulate “out of the box” thinking etc.
They have put together a form for tourism businesses to complete with their request and full details of the support campaign. Deadline for sending requests is 29th May.
This form should then be sent to firstname.lastname@example.org
Help for Scottish businesses
The Scottish Government has launched a helpline to provide businesses across Scotland with advice and guidance on COVID-19.
The business helpline number is 0300 303 0660 and it is open Monday to Friday 8.30am to 5.30pm. Callers should select option one to speak to the COVID-19 team.
Find Business Support
A specialist website has been created to help support Scottish businesses during the COVID-19 outbreak. The website covers advice on a range of topics, provides resources and webinars and, information on financial support available.
Visit Find Business Support
SCVO Coronavirus Information Hub
The Scottish Council for Voluntary Organisations (SCVO) has created a comprehensive hub of information for charities and voluntary organisations affected by the coronavirus outbreak. Much of this guidance will be relevant to Scottish museums and galleries. The hub contains information on areas such as:
- Employment and HR functions
- Governance and Risk
The hub also contains advice on remote working, resources, a community assistance directory and FAQ.
Visit SCVO Coronavirus Info Hub
VisitScotland – Coronavirus advice for the tourism industry
VisitScotland have a dedicated Coronavirus Guidance and Advice section on their website for the tourism and events industry including market intelligence, tourism FAQs and information on financial support.
There is also a dedicated tourism industry advice email address, which you can use to reach their experienced team of Industry Relationship Managers who can help with any questions you have about business operations or marketing at this time email@example.com
Visit VisitScotland Coronavirus advice page
Free advice surgeries for independent museums
While this situation is challenging for many museums the feedback from the sector indicates that independent museums are facing extreme circumstances. For that reason, Museums Galleries Scotland is funding free one-hour advice surgeries from the Association of Independent Museums (AIM) for AIM members who are Accredited or museums working towards Accreditation in Scotland. The surgeries can offer support with the issues resulting from the Coronavirus situation and look at how your organisation might need to adapt and change. Issues might include; finance, leadership, HR, business continuity, or maintaining volunteer engagement.
Up to an hour of support by email, phone or video conferencing is available.
Apply for a free advice surgery
Non independent museums or non-accredited museums can continue to get in touch with MGS for support. Call us on 0131 5504100 and we can put you in touch with the MGS team member who can best support your query or email firstname.lastname@example.org
Keeping your organisation running
The ACAS website has updated information for employers on issues such as sick pay, homeworking and site closure.
The Association of Independent Museums (AIM) have published business resilience guidance for museums on their website.
You should regularly review your business continuity plans and update them to reflect your current situation. If you have not already done so make contact with your key suppliers regarding continued services, supplies and due diligence. Consider taking steps to ensure key services, such as payroll and financial, can continue to function should staff members become ill.
Be transparent and communicate with your staff about the situation, the steps you are taking and the processes they need to be aware of.
If your staff are working from home ensure that they have the equipment and training necessary to do so. Do they have access to the internet if that is going to be required.
Ensure that your staff details and emergency contacts details are up to date and that staff have updated their line managers and HR of any additional health concerns.
ICOM Webinar -Coronavirus (COVID-19) and museums: impact, innovations and planning for post-crisis
OECD and ICOM organised a free webinar on 10 April 2020, which gathered representatives of the museum community, local and national governments to review:
- The short and long-term impacts of the current crisis on museums
- The innovative solutions put in place by museums across countries
- The policy supports put in place by national and local governments to alleviate the short and long-term effects of the crisis on museums and their broader ecosystems. What is still needed?
We're gathering details on the impact of COVID-19 on Scotland’s museums & galleries to share with the Scottish Government.
Please email email@example.com or call 0131 550 4100 with details of issues you're currently or anticipate facing. Thank you to all who have been in touch already and do keep us updated on your circumstances.